At Candolyn, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.
1. Return Period
You have 30 days from the date of delivery to return any item for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it, including all original packaging.
2. Return Process
To initiate a return, please contact our customer service team at support@candolyn.com. We will provide you with a return shipping label and instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Non-Returnable Items
Some items are non-returnable, including gift cards and items marked as final sale. Please check the product description for details.
5. Exchanges
If you need to exchange an item for the same item in a different size or color, please contact us at support@candolyn.com for assistance.
